Orbitdesk Reviews

Orbitdesk.com offers a single OrbitDesk Stationary Orbit plan priced at $19 per month or $169 per year, which is a great option for solo or small teams. This plan includes a full-featured help desk, branding and address, member account benefits, hosted and managed private database, SSL, and email services built-in. For mid-size use, the cost is $15 per month per desk or $134 per year per desk, with no per-agent fees, no data fees, and one flat fee for the service.

Orbitdesk.com is known for its full-featured support system that caters to customer service needs without per-agent fees. Among their popular products and services are the customizable front databases, vanity subdomains, and encrypted HTTPS communications. The platform is accessible from most web-connected devices and offers an intuitive client side, knowledge base support, and built-in request tracking. For support teams, there are responsive agent areas, customer and staff directories, and tools to create business and support models. The admin area allows for quick setup and customization, built-in outbound email services, and inbound customizable routing. They also offer a Stationary Orbit plan, which is a cost-effective solution for solo or small teams, providing a full-featured help desk with no data fees and one flat fee.

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Orbitdesk.com offers a Full-Featured Help Desk system with various pricing options. The Single OrbitDesk "Stationary Orbit" plan is priced at $19 per month or $169 per year, which is great for solo or small teams. This plan includes no per agent fees, no data fees, and is a one flat fee service. For mid-size use, the pricing is $15 per month per desk or $134 per year per desk, also with no per agent fees and no data fees. These plans come with features like private database & SSL, email services built-in, and customizable branding. Orbitdesk.com is designed to be a versatile support solution, offering a range of features to fit different business models.

Orbitdesk.com provides a free 60-day trial for users to experience their services. This extended trial period is designed to give a comprehensive understanding of what Orbitdesk.com has to offer, much better than a demo or sales page. The trial allows full access to the help desk system, enabling users to customize and use the service in real-time. After signing up, the site will be live and ready for customization immediately.

Orbitdesk.com's support system is designed to streamline support requests and improve service efficiency. Key features include a support ticket system where each request is assigned a unique ticket number for tracking progress and responses. The system provides complete archives and history of all support requests. Administrators have the ability to create their own business and support models, set response times, status rules, and performance metrics. Additionally, there is a built-in canned reply system to save on service times and provide consistent replies where needed.