Orbitdesk Reviews
(Rated by 1123 users)
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Payment Methods
- Credit/Debit Cards
- PayPal
Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Today's Best Deals
Overall Rating
4.5
Base on 6 Reviews
Ratings by Feature
Ratings by Feature
- Good Value4.0
- Shipping & Delivery4.0
- Price & Quality4.0
Recent Customer Reviews (6)
Doreen Hartmann
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Christian Bragg
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Sölvi Sörensen
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Mia Jessen
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Fatime Collet
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Yasmin Bruce
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Orbitdesk Pricing
Orders
over $500
Single OrbitDesk "Stationary Orbit"
$19 monthly - $169 annual
Multi-OrbitDesks "Satellite Grid"
$15 monthly per desk - $134 annual per desk
Corporate Allie "Launch Control"
from $400 monthly
Corporate Allie "Launch Control" Setup
$1500
VIP Special
$49 - $97 per desk annual
Payment Methods
Accepted Payment Options:
Prices for items on Orbitdesk.com vary widely depending on the type of clothing and promotions available. Typical price ranges include:
Credit/Debit Cards
PayPal
Payment Process
- Payments can be made online during the checkout process.
- For Orbitdesk credit card payments, options include online payments, mail, or phone calls, but in-store payments are not accepted.
Refund Information
Refunds for returns will be processed back to the original payment method used during the purchase.
Orbitdesk Pros & Cons
Pros
1
Easy to Use: OrbitDesk offers an intuitive client side and responsive browser-based front, making it easy for customers to navigate and resolve issues quickly.
2
Customizable: The platform allows administrators to create their own business and support models, set response times, status rules, and performance metrics to tailor support to specific needs.
3
Feature-Rich: It includes a built-in canned reply system to save on service time and provide consistent replies, as well as inbound customizable routing for specialized or VIP care.
4
Secure: OrbitDesk provides encrypted HTTPS communications for secure web connections, building confidence with customers.
5
Affordable: The Single OrbitDesk "Stationary Orbit" plan is priced at $19 per month or $169 per year, with no per-agent fees, no data fees, and one flat fee service.
6
Flexible: It supports both solo and small teams with a single desk, as well as mid-size use with multiple desks, and large enterprises with the Corporate Allie plan.
7
User-Friendly Interface: The admin area is designed for quick setup and customization, with a clean and logical interface that makes it easy to manage support requests.
8
Comprehensive Support: It includes a full-featured help desk with private databases, SSL, and email services built-in, along with optional public and private FAQs.
CONS
1
Limited Customization for Large Teams: While it is flexible for solo and small teams, the customization options might be limited for very large enterprises.
2
Potential Setup Issues: Some users have reported minor setup issues, such as missing pieces or confusing instructions, but these are generally resolved quickly by customer service.
Orbitdesk Features and Benefits
Features
Responsive Browser-Based Front
Easy intuitive client side allowing customers to research problems, open requests, or view replies with a few clicks; optional knowledge base support for self-service FAQs; optional news and recent slider for front-end news and information.
Built-In Request Tracking and Auto-Replies
Complete auto-reply system to keep customers updated and feeling attended to.
Encrypted HTTPS Communications
Secure web connections build confidence with customers.
Customizable Front and Private Databases
Customized front with private databases and vanity subdomains for branding.
Built-In Canned Reply System
Save on service times and provide consistent replies where needed or desired.
Built-In Inbound Customizable Routing
New tickets routing and filters, including routing for specialized or VIP Care.
Handy Customer and Staff Directories
Customers, key accounts, staff, admin, and contributors info is only clicks away.
Create Your Own Business and Support Models
Admins can set response times, status rules, and performance metrics to handle support as needed.
Quick and Easy Setup and Customization
Mostly ready to use as delivered, or use simple but powerful Admin tools to customize.
Responsive Admin/Agent Area
Handle most tasks even while away from the office with a responsive browser interface.
Built-In Outbound Email Services
Handle issues like deliverability and reliability for pre-configured support emails.
No Per Agent Fees, No Data Fees, No Email Fees
One flat fee service with no additional charges for agents, data, or emails.
User-Friendly Interface
Easy to understand and use, making it efficient for both customers and support teams.
Future-Proof System
Unlimited tickets make the system future-proof, suitable for growing businesses.
Cost-Effective Solution
Affordable pricing options, including a single OrbitDesk plan for solo or small teams at $19/month or $169/year.
Comprehensive Support
Offers a full-featured help desk with private databases, SSL, and email services built-in.
High Customer Satisfaction
Users have reported high satisfaction with the simplicity and effectiveness of the system, often moving from other helpdesk systems to OrbitDesk.
Affiliate Program
Earn 51% recurring income on all license sales, along with additional passive commissions.
Free 60-Day Trial
Provides a comprehensive understanding of its features and benefits.